Customer Experience Associate I - Remote
Pay Range
$17.50/Hr. - $17.50/Hr.
Job Id
2025-13280
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.
This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.
This position is remote and applicants must live in Dallas, TX or Chicago, IL to be considered.
Care Center Hours of Operation:
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
M-F 10:30am-7pm CST
Saturday 8am-12pm CST rotating (subject to change due to business needs)
The position pays $17.50 per hour
Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures
Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management
Assist customers with setting up rental reservations and scheduling tows
Exhibit a sense of urgency towards daily workload
Convey empathy and confidence on all internal and external customer interactions
Respond to inquiries by clarifying, researching, planning, and implementing
Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer
Execute job while multitasking across multiple communication channels
Execute department processes and procedures to maintain assignment integrity
To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement
Always acting in a manner that creates positive outcomes for our customers
Able to keep customer and company information confidential
All other duties as assigned by management
Qualifications
High School diploma or G.E.D
Ability and flexibility to work rotating Saturday's & other work schedules
Modem and high-speed internet that meet minimum requirements
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
EEO Statement
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.