Champions Do More
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.
Responsibilities
Successful Candidates must possess/meet the following:
Proven Strong Performance: Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.
Leadership Abilities: Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources.
Strategic Thinking: Candidates should demonstrate the ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence.
ESSENTIAL FUNCTIONS:
Responsible for the overall leadership and management of assigned territory/market.
Achieve or exceed company targets and standards for performance and growth.
Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.
Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.
Recruit, manage, and develop employees for future growth within our organization.
Measures quality standards by performing in-process and final quality checks.
Facilitates and nurtures relationships with insurance accounts, agents, and customers.
Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.
Ensure that the shop is maintained correctly and organized.
Create and develop new/future leaders.
Qualifications
Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers
10+ years of operations experience
5+ years of people management experience required
Driven personality, eager to grow, and able to work well under pressure
Experience using CCC One
Strong problem-solving skills
Benefits
#LI-BA1
Submit a Referral
Job Post Information* : Posted Date 2 weeks ago (9/11/2024 12:04 PM)
Job ID 2024-8920
# of Openings 1
Category Operations Management
Prioritization Tier 2 – Staffing Needs
Posting Location : City Seattle
Posting Location : State/Province WA
