ATE - Field Technician
Category
ATE
Pay Range
$25.00/Hr. - $40.00/Hr.
Job Id
2025-14206
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
The ATE Field Technician is a mobile, field-based role responsible for delivering high-quality diagnostic, programming, and calibration services to Crash Champions locations. This position requires daily travel to customer sites and plays a key role in upholding ATE’s standards of safety, accuracy, and customer service. Technicians are expected to demonstrate integrity in all service recommendations and documentation, ensuring only services required by OEM standards are performed.
Responsibilities
• Deliver fast and accurate ATE service support to internal and external customers.
• Travel daily to assigned service locations in a company-provided vehicle.
• Perform a range of vehicle services including diagnostics, calibrations, programming, scanning, and wire/connector repair.
• Ensure all services—particularly calibrations—are clearly documented, required per OEM guidelines, and approved prior to execution, in alignment with company policies.
• Conduct test drives to verify system functionality and confirm successful repair outcomes.
• Provide excellent customer service by:
Managing difficult situations with transparency and urgency.
Communicating promptly and professionally with shops and internal stakeholders.
Escalating concerns when needed.
• Participate in team meetings and training sessions as assigned.
• Properly care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
• Stay current on ATE and OEM protocols through required training and Champions Connect updates.
• Travel daily to service locations and meet productivity and quality goals.
• Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines.
• Work assigned schedule including Saturday coverage as required by market needs.
• Maintain flexible availability to meet customer service commitments across all assigned business days.
• Perform additional duties as assigned.
Qualifications
2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including calibrations (levels 1–3), programming, diagnostics, and wire/connector repair.
Proficient with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using both factory and non-factory tools.
Skilled in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear and professional communication skills, both verbal and written, to explain technical findings.
Technologically savvy, with proficiency in platforms such as Outlook, Teams, and Word.
Strong work ethic with a high sense of urgency, self-motivation, and a positive, professional representation of the ATE brand.
Must be a continuous learner, eager to develop new skills and grow within the role.
Comfortable working independently in fast-paced, shop environments.
Willingness and ability to travel daily to service locations (local/regional) using a company-provided vehicle.
Saturday availability required on a rotating basis (typically every other Saturday, 9 AM - 12 PM or as scheduled)
Flexible Saturday schedule availability to ensure continuous market coverage
Ability to work flexible schedule including Saturdays to support business operations.
Must have a valid driver’s license and a safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
EEO Statement
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.