ATE - North Central Director of Operations
Category
ATE
Pay Range
$130,000.00/Yr. - $190,000.00/Hr.
Job Id
2025-13512
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.
ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.
JOB PURPOSE: The ATE Director of Operations is a critical leadership role overseeing the daily operations within a designated market. This role is tasked with building and nurturing a high-performing team capable of supporting and driving growth within the market. Serving as the central point of contact for ATE Field Operations Managers, this position bridges the ATE support departments and affiliated collision shops, ensuring seamless communication and alignment with ATE’s operational standards and culture.
Responsibilities
Lead, support, and manage ATE Field Operations Managers (FOMs) to maximize productivity and growth, fostering a culture that promotes development, accountability, and alignment with ATE's mission.
Strategically plan for workforce growth and optimize resources to meet market demand and performance goals.
Partner closely with Operations Leadership, including Crash Champions’ Directors of Operations and VPs, to align on market strategy, growth initiatives, and escalation procedures.
Own and strengthen relationships with affiliated collision shop Directors of Operations, as well as external customers, fostering trust and driving production.
Approve and manage all expense and payroll/PTO requests, ensuring accurate and timely reporting and submission. Conduct workforce and expense planning in alignment with revenue targets.
Conduct weekly communication with ATE and Crash Champions teams, holding individual meetings (in person and remotely) as needed. Stay current with new procedures and technologies, supporting ongoing training and development.
Lead efforts in new market openings, ensuring alignment with ATE’s values and best practices. Champion a positive and inclusive team culture that reflects the company’s standards.
Perform additional duties as assigned to support market and company-wide initiatives.
Qualifications
Bachelor’s degree in business management, operations, or a related field (or equivalent experience).
5+ Years of progressive automotive and/or ADAS experience and operations management, including multi-business unit management
Proven leadership experience with a track record of team development and operational growth.
Deep ADAS and electrical service (calibration, programming, diagnostics, wire/connector repair, etc.) knowledge
Strong problem-solving and troubleshooting abilities
Strong interpersonal, communication, and presentation skills.
Exceptional professionalism with a passion for the industry and an unwavering commitment to operational excellence.
50% to 75% of overnight travel required, including air travel within market region.
Valid driver’s license and a safe driving record.
Ability to lift and carry up to 50 lbs and must be able to stand for long periods of time in automotive shop environments
Proven ability to engage and build rapport across various teams and with external partners.
Proficiency in workforce planning, financial management, and escalation handling.
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
EEO Statement
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.