Job Information

Crash Champions Customer Service Rep in Walnut Creek, California

Champions Do More

Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided by a powerful principle: Here, We Do More.

It is the Crash Champions DNA and it is the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

The Customer Service Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process. This position requires a high level of customer service, communication skills, and a positive attitude. The Customer Service Representative will acquire a working level of technical knowledge about the auto-collision repair process.


· Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.

· Clean workspace, this is the first point of contact our customers have with our facility.

· Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.

· Provide clerical and administrative support to the General Managers and Service Advisors.

· Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.

· Perform other related duties as assigned


  • Interpersonal and customer service skills.

  • Analytical and problem-solving skills.

  • Multitasking and organizational skills.

  • Ability to answer a high volume of calls and/or emails daily.

  • Attentiveness and patience


  • Competitive pay

  • Weekly Paychecks

  • 401K with company match

  • Medical/Vision/Dental Insurance

  • Additional elective benefits

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Location US-CA-Walnut Creek

ID 2024-4486

Category Customer Service

Position Type Regular Full-Time

Prioritization Tier 2 – Staffing Needs

Remote No