Associate Service Advisor
Category
ASAP - Associate Service Advisor Program
Job Type
Regular Full-Time
Job Id
2025-11658
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
Finalizing total loss administration.
Providing personal, trusted service by reviewing the comprehensive repair process with customers.
This is achieved by:
Greeting customers by phone or in-person
Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.
Qualifications
To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:
Arrive every day, on time, ready to learn
Commit to 7-9 months for program completion
Maintain a professional appearance
Be ambitious
Observe all areas of the location and ask questions
Attend calls
Complete all required training including assignments in CYOU and I-CAR
Complete tracker once per week through the end of Stage 2
Write as many estimates as possible
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
EEO Statement
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.