Operations Director
Category
Operations Management
Job Type
Regular Full-Time
Pay Range
$140,000.00/Yr. - $200,000.00/Yr.
Job Id
2025-12200
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
Successful Candidates must possess/meet the following:
Proven Strong Performance: Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.
Leadership Abilities: Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources.
Strategic Thinking: Candidates should demonstrate the ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence.
ESSENTIAL FUNCTIONS:
Responsible for the overall leadership and management of assigned territory/market.
Achieve or exceed company targets and standards for performance and growth.
Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.
Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.
Recruit, manage, and develop employees for future growth within our organization.
Measures quality standards by performing in-process and final quality checks.
Facilitates and nurtures relationships with insurance accounts, agents, and customers.
Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.
Ensure that the shop is maintained correctly and organized.
Create and develop new/future leaders.
Qualifications
Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers
10+ years of operations experience
5+ years of people management experience required
Driven personality, eager to grow, and able to work well under pressure
Experience using CCC One
Strong problem-solving skills
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
EEO Statement
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.